What is meant by Total Quality Management? Mention the 14 points of Deming’s approach to management. - MBA Assignment Notes

What is meant by Total Quality Management? Mention the 14 points of Deming’s approach to management. - MBA Assignment Notes 

 TQM- is viewed from many angles - as a philosophy, as an approach and as a journey towards excellence. The main thrust is to achieve customer satisfaction by involving everybody in the organisation, across all functions with continuous improvement driving all activities. 

TQM systems are designed to prevent poor quality from occurring. 

Deming's TQM helps organizations to improve the quality of the products and services they offer. Deming’s approach is summarized in his 14 points- 

 1. Constancy of purpose for continuous improvement

 2. Adopt the TQM philosophy for economic purposes 

3. Do not depend on inspection to deliver quality 

4. Do not award any business based on price alone 

5. Improve the system of production and service constantly 

6. Conduct meaningful training on the job

7. Adopt modern methods of supervision and leadership 

8. Remove fear from the minds of everyone connected with the organisation

9. Remove barriers between departments and people 

10. Do not exhort, repeat slogans, and put up posters 

11. Do not set-up numerical quotas and work standards 

12. Give pride of workmanship to the workmen 

13. Education and training to be given vigorously 

14. State and exhibit top management’s commitment for quality and productivity.